Shipping policy
Shipping Information
At Rasool's Biltong, we offer 1-5 Day EXPRESS Delivery within South Africa.
**International Shipping Notice**
For international orders, please note that as the buyer, you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc., required by your country for importing consumer goods. We do not collect these fees in advance, and the costs can vary globally. It's crucial to conduct your research to avoid any unexpected charges during customs clearance. If you are unfamiliar with customs fees, consult your local postal or customs office for information. Remember, it is your responsibility to verify customs duties and procedures before placing your order. Refusal of customs fees at delivery will result in order return, and shipment costs won't be refunded.
Delivery Timings
If you have specific delivery date requirements, please rasoolsbiltong1@gmail.com to confirm product availability. We provide 1-5 Day Nationwide Express Delivery. While we strive to maintain these delivery times, please understand that delivery timing may occasionally change due to unforeseen courier delays.
- Gauteng: Same Day or Up to 3-Day Delivery.
- Other Provinces: Next Day or Up to 5-Day Delivery.
- Outlier Areas: 2-Days or Up to 5-Day Delivery.
Shipping Terms
Rasool's Biltong is not liable for lost, misplaced, or delayed shipments once dispatched to freight carriers. We cannot be held responsible for lost or stolen packages with delivery confirmation to the provided address. Any claims for damaged or lost shipments must be filed by the customer with the carrier. We do not take responsibility for mis-delivery errors by the carrier or incorrect shipping information.
**Product Returns/Exchange Shipping Terms**
For returns, exchanges, or refunds, customers will be separately charged at a rate of R100 for shipping back to Rasool's Biltong. Refer to our Refund Policy or contact us at @rasoolsbiltong1@gmail.com for more details.
At Rasool's Biltong, we offer 1-5 Day EXPRESS Delivery within South Africa.
**International Shipping Notice**
For international orders, please note that as the buyer, you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc., required by your country for importing consumer goods. We do not collect these fees in advance, and the costs can vary globally. It's crucial to conduct your research to avoid any unexpected charges during customs clearance. If you are unfamiliar with customs fees, consult your local postal or customs office for information. Remember, it is your responsibility to verify customs duties and procedures before placing your order. Refusal of customs fees at delivery will result in order return, and shipment costs won't be refunded.
Delivery Timings
If you have specific delivery date requirements, please rasoolsbiltong1@gmail.com to confirm product availability. We provide 1-5 Day Nationwide Express Delivery. While we strive to maintain these delivery times, please understand that delivery timing may occasionally change due to unforeseen courier delays.
- Gauteng: Same Day or Up to 3-Day Delivery.
- Other Provinces: Next Day or Up to 5-Day Delivery.
- Outlier Areas: 2-Days or Up to 5-Day Delivery.
Shipping Terms
Rasool's Biltong is not liable for lost, misplaced, or delayed shipments once dispatched to freight carriers. We cannot be held responsible for lost or stolen packages with delivery confirmation to the provided address. Any claims for damaged or lost shipments must be filed by the customer with the carrier. We do not take responsibility for mis-delivery errors by the carrier or incorrect shipping information.
**Product Returns/Exchange Shipping Terms**
For returns, exchanges, or refunds, customers will be separately charged at a rate of R100 for shipping back to Rasool's Biltong. Refer to our Refund Policy or contact us at @rasoolsbiltong1@gmail.com for more details.